Samsung’s latest addition in their club of smartwatches, the Galaxy Watch, is turning out to be a bit of a let down for some of its buyers. After spending a good chunk of money, what they are getting in return are skin rashes, burns and even blisters in some reported cases.
The issue has recently been put across by some concerned Galaxy Watch users on Samsung’s European help forum. Allegedly both 46mm and 42mm variants of the watch are accused of causing the skin issues.
And here’s how some of the complainants worded the issue:
- I received my pre ordered Samsung Gear 46mm 2018 watch on September 7th 2018 and have been wearing it often. Remove it for showering and charging and sometimes I sleep with it. Recently I’ve noticed this rash developing and it slightly irritates me. The rash area is sore red and it looks like the skin is stretched or burnt. The picture does bit show as clear as seen in person.
- I’m experiencing exactly the same thing. I also have the 46mm Bluetooth version. I’ve had my watch less than a week and I already have a small rash on my wrist in exactly the position of the watch.
- I have the same exact problem with my Galaxy Watch 42mm. I am using the rubber arm strap as well. I have a red circle right under the watch where the sensors lays on the arm with a small, not irritated point in the middle (presumably where no nickel or plastic makes contact with the skin. I also have small red and irritated stripes on both sides of my arm where the strap is.
One can empathize that people with sensitive skin are more vulnerable to such kind of allergic reactions. But unfortunately people have clearly mentioned that this is not the first time they are wearing a smartwatch. They reported never having had any such issues with smartwatches from other companies which they used prior.
- I’ve used diver watches before, without any problems, and use stainless steel watches daily for 30years without any issues, and I don’t have any contact allergies that I know of.
- I wore a Seiko divers watch with rubber band continuously for 3 months during summer, with swimming, working out, and without doing anything to dry either the watch or my wrist, without getting as much as an irritated hair on my wrist. After 10 days with my new galaxy watch, taking it off every second night to charge, i get a rash so bad, that I have to use 5% hydro cortisone to make it heal.
Given the severity of the issue, the problem is being actively monitored by Samsung forum moderators. While one of the mods assured the affected people that the matter was being investigated:
“We are still looking into this and will get back to you as soon as possible. We will look into this also. In the meantime, we recommend seeking medical advice.”
Battery backup not good enough, users say
Adding to the aforementioned issue, Galaxy Watch’s (both 42mm and 46mm) poor battery performance is another matter that has been brought to light. Users claim they are not getting anything close to the battery backup that Samsung promised.
- 42 mm black LTE HORRIBLE battery…I get maybe 10 to 12 hours with basic use…i.e. using it as a watch….if I use it for working out 30 min or so, I get about 6 hours of battery life.
- I have a 46mm LTE, at 8h 12m I was at 8%. That is with Wi-Fi off, screen brightness 1, always on – off. No working out or anything. Just did a factory reset, about to return mine and cancel the order for my wife. This thing can’t even last a work day, much less 7 days. At 50% (little over 4 hours after pulling it off the charger) the app was reporting it was last another 16 hours. This watch is garbage. My 1st gen Huawei watch could last all day with the screen always on.
- Is yours LTE? On my LTE 46mm version I’m barely getting 14-15 hours.
About a month back, one of the Samsung representatives assured that the matter was being looked into, and asked the users to share more information however, nothing new has come to light since then.
Unfortunately the issues highlighted in this article are not the only ones ailing the device. Samsung has already acknowledged faulty pedometers and heart rate sensor problems.