The Google Pixel 3 started off strong particularly with its camera performance going off the charts. The Super Res Zoom, Top Shot, and Night Sight features have taken the Pixel 3 photography to a whole another level. Not surprising since the Pixel 3 and Pixel 3 XL both sport a 12.2MP main camera with f/1.8 aperture and two 8MP lenses on the front.
However,as with all new releases, this one was bound to hit a snag sooner or later. Recent complaints by users have emerged that the Pixel 3 camera becomes unresponsive while using with third-party apps such as Snapchat. A lot of Snapchat users on Pixel 3 reported that photos captured through the front camera of the phone are appearing zoomed or enlarged.
The issue has been confirmed by Snapchat as well that zoomed/enlarged selfies causing problems on the Pixel 3. They have also assured they are aware of the issue and working on a solution.
They were also complaints that the Camera app works just fine but using third-party apps such as Snapchat makes the screen go black. Switching from Snapchat to the Google Camera app also gives the same black screen problem. The issue was noticed both with Snapchat and Imgur. The camera starts to work fine after a reboot however.
Some of the complaints online were:
“I’m having an interesting issue, my camera (in the stock camera app) will work fine up until I attempt to use an 3rd app such as Snapchat. I just get a black screen, however the Google camera app will also only get a black screen also after attempting to use the 3rd party app. So far I’ve replicated this bug with both Snapchat and imgur. The camera will absolutely refuse to work until a reboot”
“When any app other than the “Camera” app attempts to access the camera hardware, the camera itself becomes entirely unresponsive. From this point on, the camera cannot be accessed by any application, including the “Camera” app. I can confirm that neither Safe Mode or a Factory Reset fix the problem”
The silver lining is that there aren’t many reports about the crashing issue. So the issue isn’t as widespread and hopefully it’s not a hardware issue.
The Pixel 3 camera bug is not the only issue encountered by the phone since its release. A number of issues have already been reported, the most recent one was when customers were seeing multiple notches on their Pixel 3 XL in unusual places.
Another problem highlighted was that apps keep shutting down in the background, most likely due to low RAM of only 4GB on the Pixel 3 and Pixel 3 XL.
Yet another camera glitch encountered was the camera app not saving pictures after pressing the shutter button. Nothing more infuriating then realizing your perfectly captured moment didn’t even get saved on the phone. Google has promised they’re working on a software update to fix this issue.
The Pixel 3 and Pixel 3 XL were also reported to sport a mic with terrible audio recording while shooting videos. Some users also complained about buzzing/distorted speakers at low volumes.
We sincerely hope Google manages to sort out these problems very soon.